FQ3 Stella Benchmarks is now available, giving an opportunity to compare customer service amongst leading online retailers. In this video, StellaService VP of Research Kevon Hills gives an overview of FQ3 2015 rankings.
Among the highlights for this quarter:
- L.L.Bean emerged as the best overall performer for the second consecutive quarter
- iHerb.com topped two categories: email and chat
- The average time to reach an agent by Phone amongst the top 25 retailers was 49 seconds
Full benchmarks rankings and the executive summary can be found at www.stellaservice.com/benchmarks.