We’re always on the lookout for customer service interactions that go above and beyond. This example of helpful service comes from a recent call between a StellaService Analyst and Louis Vuitton.
The Question: The StellaService Analyst asked the CSR about the availability of a clutch purse in a store location.
The Reply: In addition to sharing the item’s availability, the CSR shared that store’s hours for the week with the Analyst.
The Payoff: Giving a customer additional relevant information is always one way to turn a good interaction into a great one, especially when that information can save the customer time and prevent any frustration.