An Above-And-Beyond Interaction From Louis Vuitton

We’re always on the lookout for customer service interactions that go above and beyond. This example of helpful service comes from a recent call between a StellaService Analyst and Louis Vuitton.

The Question: The StellaService Analyst asked the CSR about the availability of a clutch purse in a store location.

The Reply: In addition to sharing the item’s availability, the CSR shared that store’s hours for the week with the Analyst.

The Payoff: Giving a customer additional relevant information is always one way to turn a good interaction into a great one, especially when that information can save the customer time and prevent any frustration.

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