StellaService 2014 Holiday Insights Study

Retailers and shipping carriers had a lot to prove during the 2014 holiday season. After  delivery delays that frustrated customers and captured unflattering headlines the previous year, many retailers aimed to please more than ever.

In the 2014 Holiday Insights Study, StellaService set out to understand consumer preferences during the holiday shopping season and measure the customer service performance of 40 of the top online retailers.

See the full report here.

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