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Stella Benchmarks: David Yurman’s Service Shines in November

David Yurman’s customer service really shined in November, which led to the jewelry retailer’s first time topping Stella Benchmarks.

Top performers in Stella Benchmarks often achieve a Top 25 finish in all areas measures, such was the case with David Yurman. The retailer was the only copy to provide a consistently high level of service across all channels.

David Yurman was strongest in Shipping and the increasingly popular channel of Chat, ranking third in both. The retailer was 18th in Phone and 21st in both Email and Returns.

Four companies that did not rank in the Top 25 in October did so for November – iHerb, Motorcycle Superstore, Saks Fifth Avenue and Club Monaco.

Two companies – J.Crew and L.L.Bean – managed to rank in the Top 25 Overall every month in 2014.

Looking at all companies included in Stella Benchmarks in October, the following companies were best overall performers within the five service areas measured:

Phone: BodyBuilding.com
Email: iHerb
Chat: iHerb
Shipping: Costco
Returns: Net-A-Porter

See the full rankings and download the report at stellaservice.com/benchmarks.

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