Top Performing Retailers Shipped In One Day On Average In November

During the busy holiday shopping month of November, the top 25 largest retailers delivered orders in about four days on average. Five retailers in that set of companies averaged less than two days and ten delivered in four days or less, according to STELLAService data.

OfficeDepot.com and Zappos.com, which were the fastest shippers during November last year showed consistent performance this year, both delivering in one day on average. Staples.com also averaged a single day.

In November 2011, only four out of the top 25 largest retailers averaged less than 2 days, but overall average delivery speed was the same year-over-year. However, in December 2011, average delivery speed for the top 25 was nearly six days, showing an opportunity for improvement overall. STELLAService will publish a full report on holiday performance next month.

Every company hit their estimated delivery date.

Office Supplies retailers had a strong showing last month, with all three represented in the set of companies among the top five fastest shippers.

Electronics retailers, who were likely busy with shoppers purchasing gadgets for holiday gifts, also performed well. Dell.com, Shopping.HP.com, Store.Sony.com, Newegg.com and BestBuy.com were all among the top 10 fastest shippers.

STELLAService placed three orders total for each retailer to be delivered to three regions in the U.S. Companies included: Amazon.com Inc., Apple Inc., Zappos.com Inc. (Amazon subsidiary), Staples Inc., Dell Inc., Office Depot Inc., Wal-Mart Stores Inc., Sears Holdings Corp., QVC Inc., Office Max Inc., Best Buy Co. Inc., Newegg Inc., Sony Corp., Costco Wholesale Corp., Macy’s Inc., Victoria’s Secret Direct LLC, Hewlett-Packard Co., J.C. Penney Inc., L.L. Bean Inc., Target Corp., Systemax Inc. (TigerDirect.com), Gap Inc., Williams-Sonoma Inc., HSN Inc. and Overstock.com.

Average actual delivery times for November are below. The list represents the performance of the top 25 largest retailers by revenue.

Zappos.com – 1d

Staples.com – 1d

OfficeDepot.com – 1d

OfficeMax.com – 1d 7h

Dell.com – 1d 16h

Shopping.HP.com – 2d

Store.Sony.com – 3d

Newegg.com – 3d 8h

Amazon.com – 3d 15h

BestBuy.com – 3d 15h

TigerDirect.com – 4d 16h

VictoriasSecret.com – 5d

Macys.com – 5d

HSN.com – 5d

LLBean.com – 5d 7h

Gap.com – 5d 7h

Costco.com – 5d 7h

Williams-Sonoma.com – 5d 7h

Overstock.com – 5d 7h

Sears.com – 5d 16h

QVC.com – 5d 16h

Store.Apple.com – 6d

Target.com – 6d 7h

Walmart.com – 6d 16h

JCPenney.com – 9d

Fastest Shippers By Region



















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